FAQ
Frequently Asked Questions
Top 5 FAQs
How can I apply for a loan?
It’s easy and done entirely online! Just download the Cashalo app, register for an account using your mobile number and complete your profile with correct work information and your nominated bank account.
What are the requirements for loan application?
We need only a few things before you apply for a loan: personal information (government-issued ID and proof of billing), work information (work ID and payslip), and your bank account details.
How will I receive my loan?
Cashalo will deposit your loan directly to your nominated bank account.
Where can I repay my loan?
You can pay directly through any Robinsons Department Stores, ECPAY / 7-Eleven outlets, or via Cashalo App using Robinsons Online Banking or Dragonpay. We’re working extra hard to provide more payment channels, so stay tuned!
How much is the interest rate?
We strive to give you the most competitive rates in the market! Our fixed monthly interest rate is only 4.95%.
How can we help?
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If you need assistance, kindly e-mail hello@cashalo.com or call our hotline (02) 470-6888 from 9:00 A.M. to 8:00 P.M. on weekdays and from 9:00 A.M. to 6:00 P.M. on weekends. We will make sure to get back to you within 24 hours. Thank you!